Customer Care Specialist

Customer Care Specialist

Department | Customer Care

Reports to | Customer Care Manager

ECR Software Corporation (ECRS) is seeking candidates for the full-time position of Customer Care Specialist. The Customer Care Specialist is responsible for communicating with existing and prospective customers, and for processing orders when necessary. Ideal candidates can thrive as a team player in a fast-paced, high-energy, change-oriented environment and possess a high level of business professionalism.

Day-to-day responsibilities include:

Accurately process orders per specified guidelines and policies.
Provide support to the sales team for business transactions by assisting with comps, discounts, customer credits/returns, waivers, special orders, etc.
Develop a high level mastery of the ECRS product offerings and their various configurations.
Promote and offer products and services by consulting on and evaluating customer needs.
Build excellent rapport and confidence with all customers while identifying their needs.
Process or escalate customers' requests, changes of service, and billing arrangements.
Perform other related duties and assignments as required.
Qualifications:

At least one year of customer service or sales experience (for example: call center, retail, insurance, upselling, etc.)
Solid understanding of computer basics (Windows, Excel, Word, Operating Systems, and the Internet)
Proven oral and written communication skills
Logical problem solving skills and ability to multi-task
Ability to work in a fast-paced and high pressure environment while maintaining a high energy level and exceptional attention to detail
Friendly demeanor with ability to understand and empathize with customers' business needs
To Apply:

Please submit a resume and a cover letter stating your interest in the position and highlighting your most relevant skills/experiences. Only complete applications will be considered.

ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.

ABOUT ECRS:

ECRS is a fast-paced, progressive technology company with a wide range of opportunities for quality-oriented, career-minded individuals. Geographically situated in the heart of the Blue Ridge Mountains, ECRS offers the unique opportunity high-tech career in a resort college town setting. The ECRS family is made up of energetic, outgoing professionals who love what they do for a living. They are courteous, knowledgeable people who strive for excellence in everything they do. ECRS employees work together in dynamic teams to create, sell, install, and support our best-in-class retail automation solutions.

ECRS is a no-mask requirement and no-vaccine requirement culture.

We believe that acceptance of diversity is a key reason as to why we're successful. All qualified applicants who can demonstrate integrity and competence will receive consideration for employment and advancement without regard to race, color, religion, gender, gender identity, sexual orientation, disability, age, political affiliation, or national origin