Customer Service Representative

Tennessee Quick Cash, Inc.

Tennessee Quick Cash, Inc., a respected leader in the consumer financial and loan services industry, is currently seeking individuals with management and/or customer service experience to join our team of professionals in Nashville and the surrounding areas! We are looking for individuals with a strong background in the financial or retail industry who are looking to grow within our company.


Job Summary:
You will be responsible for maintaining effective operation and continued growth of the branch with the direction of the Branch Manager and members of Upper Management.


Responsibilities:
Provide exceptional customer service
Research and evaluate loan applicant's financial status, references, credit and risk
Promote the sale of credit and loan services
Handle customer inquiries and complaints
Provide information about the products and services
Document and update customer records based on interactions
Manage past due and delinquent accounts
Develop and maintain a knowledge base of the evolving products and services
Perform additional duties as assigned


Travel :
Must have a valid driver's license and access to insured, reliable transportation
Ability to travel within division for marketing and banking responsibilities


Qualifications:
High School Diploma or Equivalent
At least 1 year of relevant work experience in customer service, sales, or other financial related fields
Previous experience handling cash and performing cash transactions
Previous experience in the Financial Industry is a plus


Skills and Abilities:
Strong communication skills, both in person and on the phone
Excellent time management and interpersonal skills
Exceptional organizational skills
Ability to prioritize, multitask and problem-solve
Strong customer service skills
Must have outstanding people skills and an ability to build a rapport with clients
Must be self-motivated and self-directed
Demonstrate confidence as a performer and be a team-player
Must be energetic, business-focused and ready to take on new challenges
Positive and professional demeanor


Compensation and Benefits:
$14.00 - $18.00 per hour
Overnight Shift Positions may become available ($3.00/hour shift differential pay)
Benefits package available


Job Type: Full-time


Salary: $14.00 to $18.00 /hour


Work Location:
Multiple locations

Location: Nashville Area TN
Company: Tennessee Quick Cash, Inc.
Job Type: Full Time

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